Customer 30 Day Money Back Guarantee on Rotatrucks

 

Rotacaster's Self Supporting hand truck (the Rotatruck) and the Rotatruck conversion kit have revolutionised the way hand trucks are used. The inclusion of the patented "Rotacaster" on the Rotatruck provides a mechanism that makes its operation easier, quicker and safer. Easier pull back effort and fully supported rotation and navigation allows easy maneuverability in confined spaces. This reduced effort and full load support permits free hands to deal with doorways and intercoms allowing quicker transport of goods. Coupled with the ability to lever over curbs or obstructions without reversing makes transportation of loads safer. Additionally our experience with a number of large Australian Corporations has shown a return on their investment within a six-month period of purchasing a Rotatruck. 

We are proud of our product and want you to feel confident about your choice of Rotacaster's Self Supporting hand truck and are pleased to offer a 30-day money back guarantee. This offer provides a risk free opportunity to test and experience the unique benefits of the Rotatruck and should the product not perform to your expectations it can be returned within 30 days for a full product refund.

 

How to Return the Product

1. Contact Rotacaster Wheel Pty Ltd (RCW) on +612 4907 8100 within 30 days of receiving the Rotatruck and request a Return Authorisation Reference Number.

2. Return the Rotatruck or Rotatruck conversion kit to the Participating Rotacaster Dealer the product was purchased from with the Return Authorisation Reference Number. If the product was purchased direct from RCW then contact RCW on the above number and shipping will be arranged.
 

Terms and Conditions

Proof of purchase, purchase price and date from a Participating Rotacaster Dealer or RCW must be provided (i.e. valid receipt).

Return the Rotatruck or Rotatruck conversion kit to the Participating Rotacaster Dealer within 7 days of receiving the Return Authorisation Reference Number. If the Rotatruck or the Rotatruck conversion kit was purchased direct from RCW then arrangements must be made with RCW (by the customer) for the shipping to be organised within 7 days of receiving the Return Authorisation Reference Number.
  • Applies to Rotacaster Self Supporting hand trucks (Rotatrucks) and Rotatruck Conversion Kits only.
  • Is limited to one Rotatruck or Rotatruck Conversion Kit per Customer.
  • Refunds apply to the Invoiced Price of the item only.
  • A refund will be paid within 10 days on receipt of the product (in good working order subject to fair wear and tear in the course of use).


For Rotatrucks only, you have the option to convert the Rotatruck to a standard two-wheel hand truck for a differential refund.  
This option can be easily arranged by contacting our support staff on +612 4907 8100.

 

 

Please contact us if you have any questons
   

 

International +61 2 49 078 100 | Australia 1300 768 222

©2013 Rotacaster Wheel Limited Rotacaster products are patented or patented pending