12 Month Warranty:
Rotacaster offers a warranty on all products. Should your product require repairs within 12 months from the date of purchase, then Rotacaster will repair the product free of charge (postage and handling fees apply). Please keep your sales invoice as proof of commencement of the warranty period. You will be requested to produce the invoice when returning the product for repair under warranty.
We recommend that you return the product via TNT Road Express. You must pre pay all return postage and assume any risk of lost, theft or damaged goods during transit. Rotacaster Wheel Limited reserves the right to refuse to accept, and to return, parcels that arrive outside of our business hours or have 'More To Pay' stamped on them.
Rotacaster does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product. Rotacaster Wheel Limited does not accept liability for loss, injury or damage occasioned by the use or the product in a manner not designed, recommended nor intended by the manufacturer (Rotacaster Wheel Limited).
Rotacaster recommends that all safety instructions are read prior to using any product. We advise keeping the safety instructions in a handy location for easy reference whenever the product is used.
Money Back Guarantee Terms and Conditions:
Rotacaster operates according to strict quality control guidelines. We offer a 30 day money back guarantee on our standard Rotatruck (including change of mind) for one product per customer, within Australia.
If you are not happy with the quality of our standard Rotatruck or you believe that the item received is not exactly as pictured in our catalogue or on our website (note: colour representation can vary depending on your monitor's settings), then simply return your purchase in its original condition and packaging together with the invoice within 30 days for a full refund of the purchase price less our original postage and insurance costs. Please note refunds will not be given for items that show signs of having been used, or are not in their original condition and packaging. Please note that 'clearance' items and items custom made or modified to your instructions are not covered by the 30 day money back guarantee.
Refunds do not include postage and handling and will be processed within ten working days once the goods have been received and checked. Rotacaster Wheel Limited will refund money via the same method as payment was made to us unless alternate arrangements are made in writing.
If your goods seem to have been damaged in transit or are otherwise faulty please contact us immediately for full refund/replacement.
General Business Terms and Conditions
Please find our latest terms and conditions for business in this downloadable PDF
How to make a return:
The return process is simple. Firstly send us an email to firstname.lastname@example.org explaining that you intend to return the product and then print and fill in the Returns Form below, and return the product in its original condition with its packaging. We recommend you send the goods by a common carrier such as TNT Road Express and insure the item as we are not responsible for the goods until we have received them.
The return slip must be sent with the goods.
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Date Goods Received: ____________________________________________
Company Name: ________________________________________________
Contact Name: _________________________________________________
Position: ____________________________ Phone: ____________________
Email Address: __________________________________________________
Invoice No.: ___________________
Reason for return: ________________________________________________
I hereby declare that the goods being returned have in no way been tampered or
interfered with by myself or anyone else to my knowledge:
What would you like us to do? (please circle)
Replace with another of the same product. --- YES
Refund purchase price less postage & handling. --- YES
Post this slip, your invoice, and the goods to the following address:
Rotacaster Wheel Limited
Unit 2/2 Revelation Close
The information we collect
We lawfully collect personal information that is necessary for our business to function and may include:
Information you provide us when you purchase goods. This information will include your name, address and contact details.
Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form, or when you send us email we will record your email address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use your personal information:
To establish and maintain your relationship as a customer of Rotacaster Wheel Limited.
To provide the products and services you have requested from Rotacaster Wheel Limited.
To administer and manage those products and services.
To answer your inquiry.
For marketing by email, specials on products you have shown interest in and only with your explicit prior consent.
If you have requested to be on our mailing list you may at any time decline any further marketing communications. You may also at any time ask to be removed from our mailing list. You are not added to our mailing list simply by sending us an email enquiry.
Access to your personal information
In most cases, you can gain access to the personal information that Rotacaster Wheel Limited holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, contact us. We will deal with all requests for access to personal information as quickly as possible.
Rotacaster Wheel Limited takes all necessary steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server and secured file storage.
The Internet is not always a secure method of transmitting information. Accordingly, Rotacaster Wheel Limited cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.